Ticket Management
View, manage and respond to support tickets from your client organizations
Active Tickets
42
SLA Compliance
92.4%
Avg Response Time
1.8h
Resolved This Month
87
All Tickets
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Ticket ID
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Organization | Issue Type | Priority | Status | Created | Time Remaining | Actions |
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EDC-T-2506
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Ministry of Education | Connectivity Issue | High | In Progress | Today, 09:23 | 4h left |
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EDC-T-2504
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Ministry of Health | Device Fault | High | SLA Breached | Jun 15, 15:12 | SLA Breached |
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EDC-T-2502
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Ministry of Finance | Latency Issue | Medium | In Progress | Jun 15, 09:30 | 16h left |
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EDC-T-2501
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Dhaka Medical College | Bandwidth Issue | Low | Open | Jun 14, 14:45 | 36h left |
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EDC-T-2500
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Chittagong University | Router Configuration | Medium | Resolved | Jun 14, 10:15 | - |
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EDC-T-2499
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Ministry of Agriculture | Network Outage | High | Closed | Jun 13, 08:30 | - |
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Recent Activity
You updated ticket EDC-T-2506
10 minutes ago
You assigned EDC-T-2502 to Farid Ahmed
32 minutes ago
New comment on EDC-T-2504 by Nasreen Khan
1 hour ago
Priority changed on EDC-T-2501 from High to Low
2 hours ago
Ticket Details
Connectivity Issue
Description
Multiple users at the Ministry of Education headquarters are experiencing intermittent connectivity issues. The network drops every 15-20 minutes and reconnects after approximately 30 seconds. This is affecting critical operations including the education management information system.
Comments & Updates
I've checked the router logs and found multiple authentication failures. Will investigate the RADIUS server next.
The issue is affecting all 25 workstations on the 3rd floor. Users report that the problem started after yesterday's power outage.