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Open vs Closed Tickets

Open vs Closed Tickets Analytics

Comprehensive analysis of ticket status, resolution rates, and performance metrics

Total Tickets

1,247

12% from last month

Open Tickets

284

8% pending resolution

Closed Tickets

963

15% resolution rate

Avg Resolution Time

4.2h

0.8h improvement

Filter & Analysis Options

Open vs Closed Ratio

Open
Closed

Ticket Trends Over Time

Daily
Weekly
Monthly

Resolution Rates by Priority

Top Organizations by Tickets

ISP Performance Metrics

Detailed Ticket Comparison

Show only open tickets
Ticket ID
Organization ISP Priority Status Created Date Resolution Time Assigned To Actions
EDC-T-2510 Ministry of Health BanglaLink Critical Open Dec 14, 2024 09:15 2h 45m (ongoing) Nasreen Khan
EDC-T-2509 Ministry of Education GrameenPhone High Closed Dec 13, 2024 14:30 3h 22m Farid Ahmed
EDC-T-2508 Department of ICT Robi Axiata Medium Open Dec 14, 2024 11:20 40m (ongoing) Mahfuzur Rahman
EDC-T-2507 Ministry of Finance BTCL High Closed Dec 12, 2024 16:45 5h 15m Rafiqul Islam
EDC-T-2506 Ministry of Transport BanglaLink Low Open Dec 14, 2024 08:30 3h 30m (ongoing) Unassigned
EDC-T-2505 Department of Agriculture GrameenPhone Medium Closed Dec 11, 2024 13:15 2h 48m Nasreen Khan
Showing 1 to 6 of 1,247 tickets